|Customer Service: ..... 24 Hour Customer Support Desk
Do you offer a warranty?
Yes, all products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
Why is there a $9.99 service charge?
We charge a service charge of $9.99 per order. This modest fee stays the same regardless of the size of your order. This small fee covers a portion of our packaging and order processing costs. By charging this fee, we are able to continue to provide free shipping on all of our items. This fee is non-refundable.
Will my item look exactly like the picture?
My Bar Stools makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.
Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.
What is the new art selection on the website?
We have introduced a great line of framed art at discount prices with free shipping. We have negotiated the lowest possible rates to offer our customers fantastic art for every room. We have added art because of feedback from customers. This portion of our website is maintained by the art company directly, Therefore we they will not accept any store credits or coupons from our company. Purchases from the art section have their own store policies listed on the website and separate shopping carts.
Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
Can I order by phone or fax?
Absolutely! Our customer care representatives are available Monday-Friday, 9:30 am to 9:30PM EST to assist you. You may also fax your order 24 hours a day by printing a Fax Order Form
Phone Order : (888) 692-2790
Order by fax: (631) 249-4392
How can I pay for my order?
Mybarstools.com accepts Discover, Visa, MasterCard, American Express, checks or money orders. Your card will be charged within 3 days of your estimated ship date. (Gift or debit cards are charged immediately)
How do I pay by personal check or money order?
Mybarstools.com accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check just print out an order form and mail it to us. Be sure to enter the correct item codes & sizes. You may also order via telephone. Your check can be mailed to the following address: Fax Order Form
My Bar Stools - Corporate Headquarters (Not a return address)
PO Box 1210
Farmingdale, NY 11735
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of New York. Mybarstools.com will collect the appropriate sales tax for orders shipped within NY State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order
How much is shipping?
We provide free shipping within the 48 US contiguous states. There is a $9.99 service charge per order. Shipping to Canada is additional & rates will appear automatically under "Service Charge" when making a purchase. Canadian orders may be subject to border taxes and import fee's. We do not ship outside the U.S or Canada.
How long will it take to receive my order?
Arrival time is generally 7 to 10 Days. In Stock items usually ship within 5 to 7 days. Since Inventory changes frequently we will provide an estimated ship date when you place your order, which is subject to change depending on availability. We will send you tracking numbers via e-mail as soon as they are available.
How will you ship my order?
We ship UPS Ground for most items. Oversize items or multiple quantity orders will ship via Truck. Some NY orders ship via our own delivery service. Please note unless specifically noted as "Inside Delivery" trucking orders will be curb side delivery & you should expect to have help available on delivery. Inside delivery is available for an additional fee, please contact us if you require inside delivery.
What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
What about international delivery?
We currently ship throughout the United States and Most of Canada. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
How does the 180-Day Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item, we will beat it by a dollar. The price will be determined by the final delivered price including shipping and sales tax if applicable. We reserve the right to check & verify the advertised price.
*Restrictions include close outs, auctions, and mass merchants stores. Price Match? Click here
What is the cancellation policy?
Orders may be canceled anytime before they have shipped. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable.
What if my item arrives damaged?
Mybarstools staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival. Report Damage Here
What is your returns policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged.
To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. The $9.99 service charge is non-refundable.
Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable.
Request Return Here
Disclaimer of Liability:
To the extent permitted by law, neither My Bar Stools nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. My Bar Stools maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.